IT Help Desk Support

At DDB, one of the market’s leading Advertising Groups with 60+6 years of presence, we are looking for an IT Helpdesk support that will be part of the company IT Team providing first level support to our users. Your role will also collaborate with the IT Department for the installing and configuring computer hardware, software, systems, networks and printers. The position reports to the IT Manager.

If you are somebody that just moves the project to the next desk, you are not who we are looking for.

Who are you

Tech savvy with working knowledge of office 365 products and Windows operating system

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Good command of English

Excellent communication skills

Customer-oriented and cool-tempered

Eagerness to learn new technologies and systems

You must hold a diploma from an technological institute (UWA, IEK) on information technology relevant field

Above all, you are nice and talented!

Let’s break down what that means for us.

Nice.

• You have a positive attitude, seeing the opportunity even in a problem. You have a winner’s attitude and a “can do” mentality.
• You care not only about your job and your team but for the whole company. Everyone wants to collaborate with you. Long story short: company > your team > yourself.
• You are self-driven, but you also have the charisma to motivate the ones around you. You can connect those dots to create the big picture.

Talented.

• You are talented in a way that you raise the bar for the whole team.
• Your work has real impact on the business of DDB and most importantly on your user’s work. Impact doesn’t translate in the volume of work you manage but is more about the quality of your outcome.

Our founder Bill Bernbach once said, “Life is too short to sacrifice so much of it, to living with a bastard”.

What’s your day-to-day

• Serving as the first point of contact for users seeking technical assistance over the phone or email
• Answer queries on basic technical issues and offer advice to solve them
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information

Are you up for it?

If yes, here’s what we offer in return.

Benefits Summary

We offer the unique opportunity of working in a company that carries the wisdom of 65 years of history but is also agile enough to thrive in the digital economy. You will have the opportunity to work in a wide range of infrastructure technology that will provide you with experience. You will work in a workplace free of “divas” and politics.

There’s more:

• Competitive salary
• An inspiring workplace 
• Private medical insurance

We are an equal opportunity employer.

For full requirements, benefits summary, apply